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For gyms

Review management for gyms and sports centres

Someone looking for a gym near home compares several on Google in a few minutes. Reviews about the atmosphere, the classes and the cleanliness weigh as much as the membership price.

What members comment on

  • The classes and the trainers.
  • The cleanliness of the changing rooms and machines.
  • Whether it gets crowded at peak times.
  • The welcome at reception.
  • The terms for joining and for cancelling.

How to reply

  • Say thank you and mention the class or the trainer they talk about.
  • For complaints about crowding or cleanliness, say what is being done and since when.
  • Complaints about cancellations or charges are best resolved privately: offer a direct contact.
“At 7 pm it is impossible to train, every machine is taken.”
Example replyThank you for telling us. We know 6 to 8 pm is the busiest time and we are extending the free weights area. If it suits you, early afternoon is much quieter. — The team

When to ask for the review

After the first few weeks, once the member has tried the classes, or at the end of a challenge or a goal. A QR code at reception or in the changing room makes it easy.

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