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For salons

Review management for hair and beauty salons

In hair and beauty, many people choose a salon by its Google reviews: they are looking for someone they can trust close to home. Having recent reviews with replies makes all the difference.

What your clients usually comment on

  • The result: cut, colour, treatment.
  • How they were treated and whether they felt listened to.
  • Punctuality with appointments.
  • The cleanliness of the salon.
  • The price compared with what they expected.

When to ask for the review

Right at the end, when the client sees themselves in the mirror and is happy. A QR code on the counter or on the mirror makes it very easy. Ask everyone, not only those you think will give 5 stars.

Example replies

“I love how the colour has turned out, exactly what I wanted!”
Example replyHow lovely to read this! We love it when the colour turns out just as you imagined. Thank you for trusting us; see you at your next appointment. — Ana
“My appointment was at 5 and I was seen at half past.”
Example replyYou're right and we're sorry: half an hour's wait with an appointment is not what we want. We are adjusting the diary so it does not happen again. Thank you for telling us. — Ana

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