For restaurants
Review management for restaurants and bars
In hospitality, reviews decide a lot of bookings. But between one service and the next there is little time to reply to all of them, and even less to analyse what keeps coming up.
What restaurant customers usually comment on
- The food: specific dishes, quality, portions.
- The wait: time to order, between courses or to pay.
- How the front-of-house staff treated them.
- The price and value for money.
- The atmosphere, the noise or the terrace.
- Bookings: tables that are not there or phones nobody answers.
A routine that fits into the day
- Check new reviews every morning before opening.
- Reply first to negative ones and to customers who mention something specific.
- Once a month, look at which topics come up repeatedly and choose one thing to improve.
- Put a QR code on the bill so happy customers can leave their review.
Google, Tripadvisor and TheFork in one place
Reviews are usually spread across several platforms. Having them together stops any from going unanswered and gives a fuller picture of what your customers think.